Effective Date: December 1, 2024
Thank you for choosing SAFNIC Hygiene! Our Shipping Policy is designed to ensure seamless delivery experience. Below are the details regarding how we process, ship, and handle your orders.
1. Order Processing
• Processing Time: Orders are typically processed within 1-2 business days after being placed.
• Non-Processing Days: Orders are not processed or shipped on weekends or public holidays.
• Confirmation: You will receive a confirmation email once your order has been processed.
2. Delivery Timelines
We currently offer standard shipping across Pakistan with the following delivery estimates:
• Standard Shipping: 4-6 business days (depending on your location).
• Delays may occur due to unforeseen factors such as weather, courier service disruptions, or remote area delivery.
3. Shipping Locations & Restrictions
• SAFNIC Hygiene ships to all major cities and towns across Pakistan.
• P.O. Box Addresses: Currently, we do not deliver to P.O. boxes.
4. Shipping Charges
• Flat Rate: A standard shipping fee applies to all orders, which will be clearly displayed at checkout.
• Free Shipping: We occasionally offer free shipping promotions for orders above a specified value. Keep an eye on our website or subscribe to our newsletter for updates!
5. Shipment Confirmation & Tracking
• Once your order is shipped, you will receive a confirmation email containing your tracking number.
• Activation Time: Tracking numbers may take up to 24 hours to activate.
• Use the provided tracking number to monitor your shipments’ progress through the courier’s website.
6. Duties, Taxes & Additional Charges
• All applicable taxes and duties are included in your order total at checkout.
• If additional fees are applied by local authorities in rare cases, these will be the customer’s responsibility.
7. Handling Damaged or Missing Shipments
If your order arrives damaged or incomplete:
a) Contact Us Immediately: Notify us within 2 days of receiving the shipment by emailing care@safnic.com.
b) Provide Evidence: Share photos or videos of the damaged item(s) and the packaging.
c) Resolution: We will work with you to resolve the issue by offering a replacement, refund voucher, or other suitable remedies.
Note: Retain all packaging materials and damaged products until the issue is resolved.
8. Delays & Exceptions
• While we strive to meet the estimated timelines, delays may occur due to external factors like courier service issues or peak holiday seasons.
• Remote areas may require additional delivery time.
• Currently, we are delivering in Pakistan only.
9. Returns & Refunds
For information on returning or exchanging items, please refer to our Refund & Exchange Policy available on our website.
Need Help?
If you have questions or need assistance regarding shipping, feel free to contact our support team at care@safnic.com.
At SAFNIC Hygiene, we are committed to delivering your orders safely and on time. Thank you for trusting us with your hygiene needs!
